Frequently Asked Questions

What materials are the Flora Scalloped Rugs made of?

The Flora Scalloped Rug range are crafted from 100% New Zealand wool with a raised art silk border.

Where are the rugs designed and made?

Our rugs are designed in Australia and handcrafted in India by skilled artisans, supporting and preserving traditional craftsmanship.

Do I need an underlay or pad for my Flora Scalloped Rug?

No, you don't need an underlay/pad.

Will the colour of my rug vary from the photos online?

We try to represent the colours of our rugs as best we can via the images on our store. Due to varying screen and monitor settings, some colours may appear slightly different in person than as represented online.

Where is the tracking number for my order?

A tracking number will be provided closer to the expected delivery date of early November 2025.

How do I care for my wool rug?

We recommend vacuuming regularly and blotting any spills immediately with a clean, dry cloth. Professional cleaning is recommended every 18 months.

When will my rug arrive?

Each rug is made to order, with delivery expected in early November 2025. We offer complimentary courier delivery Australia-wide with each order.

What sizes are available?

Two sizes are currently available in the range: 1800mm x 2400mm and 2000mm x 3000mm. Each size has an 8mm base height and a 10mm border height. 

Do you offer returns or refunds for change of mind?

Refunds or returns for change of mind are not offered. 

How do I cancel my order?

As long as your order has yet to be processed, we can still cancel it. Please contact us at hello@florastreet.com.au